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The Five Best Omni-Channel Retailers

National Real Estate Investor January 4, 2018 By Donna Mitchell As the retail industry heads into 2018, retail experts say companies like the ones listed here will find a way to master online retailing. Online retailing is often cast as an outlier threatening to decimate the traditional brick-and-mortar retail business. While industry experts no longer fear such a drastic outcome, omni-channel retailers have been making moves recently that are difficult to ignore. The U.S. Department [...]

Return on Relationship (ROR) – The New Critical Retail Metric

Relationships are the new currency and will continue to drive changes in overall consumer behavior and especially shopping patterns. The way people shop and purchase is changing, driven by dynamic shifts in technology as well as culture and lifestyle. Consumers want more from where they shop. They value community and favor unique experiences over material goods (“stuff”). This is true for consumers of all types, consider this, 1 in 3 people in the world are [...]

TGC + Janou Pakter: A partnership that will transform organizations and innovate industries

The Grayson Company (TGC), a leading global consumer consulting practice offering a full range of consulting services to retail, e-commerce, wholesale and omni-channel businesses, as well as firms that invest in the consumer sector, and Janou Pakter, a wholly owned subsidiary of JBCHoldings (JBC) and a leading global human capital solutions firm, are thrilled to announce a strategic alliance which will offer seamless and fully integrated consulting and search support to our clients. “We believe [...]

TGC CEO Kevin Mullaney joins Trever Gallina on his new podcast ‘People in Retail’

TGC CEO Kevin Mullaney sits down with Trever Gallina to discuss the state of retail, Target’s pregnancy predictability factor, and some surprising statistics that debunk brick and mortar / ecommerce. Don’t miss this podcast! Highlights frrom the podcast: 1:00 Into to Kevin Mullaney and The Grayson Company 2:25 Kevin discusses Brick & Mortar's impact on Ecommerce 4:56 What is the right balance between Ecommerce and Brick & Mortar? 7:45 What’s hot in NYC? 12:00 How [...]

TGC’s Chris Palma hosts keynote conversation at the 2017 NYU Stern Luxury & Retail Conference

Chris Palma, a Senior Analyst at TGC, recently hosted a keynote conversation at the 11th Annual NYU Stern Luxury & Retail Conference. The event featured Elaine Hughes, CEO of E.A. Hughes, and Ron Frasch, former President and CMO of Saks Fifth Avenue and Operating Partner at Castanea Partners.  Prior to joining Castanea, Ron was President and Chief Merchandising Officer at Saks Fifth Avenue until the sale of the company to Hudson's Bay Co. in 2013.  [...]

TGC’s Kevin Mullaney and Chris Palma discuss retail real estate trends at The Harvard Club NYC

The Grayson Company’s Kevin Mullaney and Chris Palma were recently invited by The Real Estate Special Interest Group of The Harvard Club NYC to lead a panel on current trends in the retail industry, with an emphasis on how these trends are impacting real estate property values.  TGC discussed the rapid pace of change in consumerism, the recent wave of retail store closings and areas of strength in the brick & mortar retail environment. TGC's [...]

  • Retail Apocalypse

Hope is Not a Plan

  TGC’s CEO Kevin Mullaney discusses standing strong in the face of the “retail apocalypse”  There is no question that the U.S. is significantly “over-stored,” especially when compared to other developed countries. The “retail apocalypse” we’re experiencing now is a market correction that’s been looming for some time. The number of retailers who have announced meaningful store closures is staggering and there’s no doubt that a seismic shift in the retail landscape is taking place. [...]

Steve Goldberg weighs in on “Omnichannel Retailing: Retailers Adapt to Secure Future Relevance”

By Allison Zisko | HFN's April 2017 Issue Store closings and reorgs are par for the course as retailers strive to reinvent themselves.      

Steve Goldberg discusses “How Technology Changes the Face of Retail”

By Galia Milovzorova | Buyer Magazine's A / W 2017-18 Issue In our technological age, brick-and-mortar stores all around the world are struggling to deliver the flawless shopping experience customers increasingly expect. Steve Goldberg, President of retail consulting firm The Grayson Company, whose client list includes Tommy Hilfiger, Cole Haan and UGG Australia, has some tricks up his sleeve. We caught up with him to learn more.

Are Retailers Exploiting International Women’s Day by Urging You to Shop?

By Alexandra Mondalek | March 8, 2017 While millions of men and women across the world seize International Women’s Day as a chance to recognize the fight toward gender equality, retailers still have the bottom line in mind. Retailers — seemingly without exception — are opportunistically leveraging the day of protest to push products. People’s email inboxes were flooded this morning with mass emails, broadcasting messages of “empowerment” and inclusiveness, as well as discount codes and promotions inviting women to shop. [...]