Omni-Channel

/Omni-Channel

The Five Best Omni-Channel Retailers

National Real Estate Investor January 4, 2018 By Donna Mitchell As the retail industry heads into 2018, retail experts say companies like the ones listed here will find a way to master online retailing. Online retailing is often cast as an outlier threatening to decimate the traditional brick-and-mortar retail business. While industry experts no longer fear such a drastic outcome, omni-channel retailers have been making moves recently that are difficult to ignore. The U.S. Department [...]

Return on Relationship (ROR) – The New Critical Retail Metric

Relationships are the new currency and will continue to drive changes in overall consumer behavior and especially shopping patterns. The way people shop and purchase is changing, driven by dynamic shifts in technology as well as culture and lifestyle. Consumers want more from where they shop. They value community and favor unique experiences over material goods (“stuff”). This is true for consumers of all types, consider this, 1 in 3 people in the world are [...]

TGC CEO Kevin Mullaney joins Trever Gallina on his new podcast ‘People in Retail’

TGC CEO Kevin Mullaney sits down with Trever Gallina to discuss the state of retail, Target’s pregnancy predictability factor, and some surprising statistics that debunk brick and mortar / ecommerce. Don’t miss this podcast! Highlights frrom the podcast: 1:00 Into to Kevin Mullaney and The Grayson Company 2:25 Kevin discusses Brick & Mortar's impact on Ecommerce 4:56 What is the right balance between Ecommerce and Brick & Mortar? 7:45 What’s hot in NYC? 12:00 How [...]

HomeGoods on the March

Spitting in the eye of e-commerce, the off-price retailer strategically focuses on brick-and-mortar stores By David Gill | November 2, 2016 HomeGoods is home retailing’s new Gold Medalist. With many brick-and-mortar retailers posting up-and-down results lately—some with all down performance—the specialty operation of The TJX Cos. has maintained an upward trajectory for the past few years. Its net sales rose 31 percent to $3.9 billion from fiscal year 2014 to fiscal year 2016, which ended [...]

5 Secrets to Small-Business Success at the Holidays

By Jackie Zimmermann | November 23, 2016 The doorbuster deals are set and the Black Friday ads are out, perennial indicators that the holiday shopping season is in full swing. The National Retail Federation predicts $655.8 billion in holiday sales this season, up 3.6% from 2015. In addition to securing enough working capital and inventory, you’ll want to prepare for the rush in other ways. NerdWallet asked Steve Goldberg, president of retail consulting firm The Grayson Company, for tips [...]

Ikea’s Omnichannel Experiment

The Swedish retailer makes up for lost time with a thorough and deliberate approach to the newest form of retailing By Allison Zisko | November 2, 2016 Big boxy Ikea may ultimately prove that slow and steady wins the omnichannel race—and be surprisingly nimble at it in the process. After a relatively slow digital start—Peter Agnefjäll, president and CEO of Ikea Group, told CNBC one year ago that the Swedish retailer “could have been faster” getting [...]

TGC on “Customer Service Strategies that Help Maximize Holiday Sales”

Customer Service Strategies that Help Maximize Holiday Sales By: Catherine Conlan The holiday season is make-or-break time for many retailers, hospitality employers and service companies. Perhaps your company is feeling the stress of relying on seasonal employees to generate the holiday sales you’ll need to finish the year in the black. The best way to remedy this situation is to focus on better customer service-- especially during the all-important holiday season. Chances are your competitors are already working [...]

TGC Weighs In: “West Elm Shows Retailers New Way to Reach Customers”

West Elm Shows Retailers New Way to Reach Customers BY LIZ WOLF OCTOBER 14, 2016 Ever stay in a hotel and wonder where you can buy the chic table lamp or cozy sofa? Well, if you stay at West Elm’s new hotels, everything in the room will be available to purchase online. You heard it right: Trendy home furnishings retailer West Elm, a brand of William-Sonoma that’s been around since 2002, announced plans to launch [...]

TGC quoted in HFN article “Bed Bath Enters Tough Territory With Loyalty Program”

Bed Bath Enters Tough Territory With Loyalty Program The $29 annual membership test program offers 20 percent discounts on all orders Posted on October 13, 2016 by Allison Zisko NEW YORK—Bed Bath & Beyond’s new fee-based loyalty test program draws the specialty retailer into an increasingly crowded arena that has had mixed results with the strategy. Bed Bath & Beyond’s new annual $29 membership program offers 20 percent discounts on all orders across all of its retail platforms, [...]

Listen to Steve Goldberg quoted on Marketplace’s broadcast, “Retailers already scrambling for holiday workers”

Retailers already scrambling for holiday workers by Reema Khrais Wednesday, September 14, 2016 | 11:34 PM The holiday season may still feel far away, but it's already started for retailers and delivery companies.  Many of them have been on the hunt for seasonal workers since the summer. Companies will need to hire extra  “warehouse drivers, transportation individuals, logistics professionals, and then all of the technical experts,” said Jim Link, chief human resources officer at the [...]