Gray Matter

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The Five Best Omni-Channel Retailers

National Real Estate Investor January 4, 2018 By Donna Mitchell As the retail industry heads into 2018, retail experts say companies like the ones listed here will find a way to master online retailing. Online retailing is often cast as an outlier threatening to decimate the traditional brick-and-mortar retail business. While industry experts no longer fear such a drastic outcome, omni-channel retailers have been making [...]

January 5th, 2018|

Return on Relationship (ROR) – The New Critical Retail Metric

Relationships are the new currency and will continue to drive changes in overall consumer behavior and especially shopping patterns. The way people shop and purchase is changing, driven by dynamic shifts in technology as well as culture and lifestyle. Consumers want more from where they shop. They value community and favor unique experiences over material goods (“stuff”). This is true for consumers of all types, [...]

November 7th, 2017|

TGC + Janou Pakter: A partnership that will transform organizations and innovate industries

The Grayson Company (TGC), a leading global consumer consulting practice offering a full range of consulting services to retail, e-commerce, wholesale and omni-channel businesses, as well as firms that invest in the consumer sector, and Janou Pakter, a wholly owned subsidiary of JBCHoldings (JBC) and a leading global human capital solutions firm, are thrilled to announce a strategic alliance which will offer seamless and fully [...]

October 26th, 2017|

TGC CEO Kevin Mullaney joins Trever Gallina on his new podcast ‘People in Retail’

TGC CEO Kevin Mullaney sits down with Trever Gallina to discuss the state of retail, Target’s pregnancy predictability factor, and some surprising statistics that debunk brick and mortar / ecommerce. Don’t miss this podcast! Highlights frrom the podcast: 1:00 Into to Kevin Mullaney and The Grayson Company 2:25 Kevin discusses Brick & Mortar's impact on Ecommerce 4:56 What is the right balance between Ecommerce and [...]

October 23rd, 2017|

TGC’s Chris Palma hosts keynote conversation at the 2017 NYU Stern Luxury & Retail Conference

Chris Palma, a Senior Analyst at TGC, recently hosted a keynote conversation at the 11th Annual NYU Stern Luxury & Retail Conference. The event featured Elaine Hughes, CEO of E.A. Hughes, and Ron Frasch, former President and CMO of Saks Fifth Avenue and Operating Partner at Castanea Partners.  Prior to joining Castanea, Ron was President and Chief Merchandising Officer at Saks Fifth Avenue until the [...]

October 18th, 2017|

TGC’s Kevin Mullaney and Chris Palma discuss retail real estate trends at The Harvard Club NYC

The Grayson Company’s Kevin Mullaney and Chris Palma were recently invited by The Real Estate Special Interest Group of The Harvard Club NYC to lead a panel on current trends in the retail industry, with an emphasis on how these trends are impacting real estate property values.  TGC discussed the rapid pace of change in consumerism, the recent wave of retail store closings and areas [...]

September 14th, 2017|
  • Retail Apocalypse

Hope is Not a Plan

  TGC’s CEO Kevin Mullaney discusses standing strong in the face of the “retail apocalypse”  There is no question that the U.S. is significantly “over-stored,” especially when compared to other developed countries. The “retail apocalypse” we’re experiencing now is a market correction that’s been looming for some time. The number of retailers who have announced meaningful store closures is staggering and there’s no doubt that [...]

July 14th, 2017|

Steve Goldberg weighs in on “Omnichannel Retailing: Retailers Adapt to Secure Future Relevance”

By Allison Zisko | HFN's April 2017 Issue Store closings and reorgs are par for the course as retailers strive to reinvent themselves.      

April 13th, 2017|

Steve Goldberg discusses “How Technology Changes the Face of Retail”

By Galia Milovzorova | Buyer Magazine's A / W 2017-18 Issue In our technological age, brick-and-mortar stores all around the world are struggling to deliver the flawless shopping experience customers increasingly expect. Steve Goldberg, President of retail consulting firm The Grayson Company, whose client list includes Tommy Hilfiger, Cole Haan and UGG Australia, has some tricks up his sleeve. We caught up with him to [...]

March 17th, 2017|

Are Retailers Exploiting International Women’s Day by Urging You to Shop?

By Alexandra Mondalek | March 8, 2017 While millions of men and women across the world seize International Women’s Day as a chance to recognize the fight toward gender equality, retailers still have the bottom line in mind. Retailers — seemingly without exception — are opportunistically leveraging the day of protest to push products. People’s email inboxes were flooded this morning with mass emails, broadcasting messages of “empowerment” and inclusiveness, as [...]

March 10th, 2017|

Overstored America: Retailers Wake Up and Work It Out

Store closings, well above the usual level of trimming retailers do annually, are expected this year. By David Moin | January 25, 2017 The shakeout has arrived. For retailers across the nation and up and down the price spectrum, 2017 will be a year of dramatic square footage reduction — and no one is being coy about it. “Brick-and-mortar retailers will evaluate store fleets relative to [...]

January 27th, 2017|

Top Sears Execs Depart

More concerns emerge about the company’s health and viability By David Gill | December 6, 2016 Two of Sears Holdings top executives left the company last week, again raising questions about the retailer’s future. Joelle Maher, president and chief member officer of the Sears chain, and Jeff Balagna, executive vice president, both departed the company. Maher, who took her post in July 2015, was in [...]

January 5th, 2017|

HomeGoods on the March

Spitting in the eye of e-commerce, the off-price retailer strategically focuses on brick-and-mortar stores By David Gill | November 2, 2016 HomeGoods is home retailing’s new Gold Medalist. With many brick-and-mortar retailers posting up-and-down results lately—some with all down performance—the specialty operation of The TJX Cos. has maintained an upward trajectory for the past few years. Its net sales rose 31 percent to $3.9 billion [...]

December 12th, 2016|

5 Secrets to Small-Business Success at the Holidays

By Jackie Zimmermann | November 23, 2016 The doorbuster deals are set and the Black Friday ads are out, perennial indicators that the holiday shopping season is in full swing. The National Retail Federation predicts $655.8 billion in holiday sales this season, up 3.6% from 2015. In addition to securing enough working capital and inventory, you’ll want to prepare for the rush in other ways. NerdWallet asked Steve [...]

December 5th, 2016|

Ikea’s Omnichannel Experiment

The Swedish retailer makes up for lost time with a thorough and deliberate approach to the newest form of retailing By Allison Zisko | November 2, 2016 Big boxy Ikea may ultimately prove that slow and steady wins the omnichannel race—and be surprisingly nimble at it in the process. After a relatively slow digital start—Peter Agnefjäll, president and CEO of Ikea Group, told CNBC one year [...]

November 29th, 2016|

Finish Line Struggles to Find JackRabbit Buyer

by Tony Owusu | Monday, November 21, 2016 Finish Line announced that it will take a $44 million charge related to the process of searching for buyers of JackRabbit. Finish Line could struggle to find a buyer for its specialty running business JackRabbit, industry analysts told the TheStreet Monday. The Indianapolis-based athletic shoe retailer announced that it is exploring options for the company, which could include a sale, and [...]

November 22nd, 2016|

Steve Goldberg discusses “6 Retail Store Design Tweaks to Boost Sales”

6 Retail Store Design Tweaks to Boost Sales Merchandise sells itself in stores with appealing entryways, intuitive paths, upscale lighting and branded signage. by: Joni Sweet Every square foot of your store has the potential to make a sale. But that doesn’t mean you should cram in as many signs and products as possible. An attractive, intuitive design and plenty of open space is more [...]

November 16th, 2016|

TGC on “Customer Service Strategies that Help Maximize Holiday Sales”

Customer Service Strategies that Help Maximize Holiday Sales By: Catherine Conlan The holiday season is make-or-break time for many retailers, hospitality employers and service companies. Perhaps your company is feeling the stress of relying on seasonal employees to generate the holiday sales you’ll need to finish the year in the black. The best way to remedy this situation is to focus on better customer service-- especially during the [...]

November 1st, 2016|

TGC Weighs In: “West Elm Shows Retailers New Way to Reach Customers”

West Elm Shows Retailers New Way to Reach Customers BY LIZ WOLF OCTOBER 14, 2016 Ever stay in a hotel and wonder where you can buy the chic table lamp or cozy sofa? Well, if you stay at West Elm’s new hotels, everything in the room will be available to purchase online. You heard it right: Trendy home furnishings retailer West Elm, a brand of [...]

October 19th, 2016|

TGC quoted in HFN article “Bed Bath Enters Tough Territory With Loyalty Program”

Bed Bath Enters Tough Territory With Loyalty Program The $29 annual membership test program offers 20 percent discounts on all orders Posted on October 13, 2016 by Allison Zisko NEW YORK—Bed Bath & Beyond’s new fee-based loyalty test program draws the specialty retailer into an increasingly crowded arena that has had mixed results with the strategy. Bed Bath & Beyond’s new annual $29 membership program offers 20 percent [...]

October 14th, 2016|